FAQ's
All you need to know to rent our storage rooms and mini-warehouses.
01

HOW MUCH WILL IT COST ?

Multi-Store have a variety of different sized units at different prices. Tell us what you want to store and we’ll give you a good idea of the size you need and the price.


02

HOW CAN I RENT A UNIT?

Simply pop in and our staff will help you complete the simple Storage Agreement. Please note that you will also need to provide ID at the time of move in. We require an initial payment of 1 month rent and the same amount as a fully refundable deposit.

Remember, even if you move out the following day, as well as your deposit, you will be refunded the advance payment you have made for days you didn’t store. Although we hope you won’t!


03

DO I HAVE TO BOOK?

Not necessarily. As long as we have a suitable unit available you can simply arrive at the facility, complete the Storage Agreement and move in. However, we recommend you give us a call so that we can reserve a specific unit for you.


04

WILL MY GOODS BE SAFE?

Yes. We have video CCTV surveillance and smoke and fire detection alarm systems directly connected to Redcare, all monitored 24 hours a day, 365 days a year. You hold the only key to your unit.


05

HOW LONG CAN I STORE FOR?

You can stay as long as you like, but remember the minimum storage period is two weeks.


06

WHAT CAN I STORE?

Almost anything – furniture, books, clothes, personal effects, appliances, files, office equipment, documents, excess stock etc. However, please note that we cannot accept inflammable, perishable or illegal goods.


07

WHAT DOES THE RENTAL PRICE INCLUDE?

Everything – rates, electricity, heating, security etc. You goods should be insured. Such cover may already be provided via an existing policy you hold (for example your household Insurance policy), but if this is not the case you will need to obtain suitable cover before your goods are brought into store. We have made arrangements with an insurer to offer a policy for customers who store with us which you may wish to consider. If you would like more information on this policy please ask in store for further information. Charges can be paid by credit card, cheque, cash or standing order.


08

WHEN CAN I ACCESS MY GOODS?

Whenever you like, as often as you like. 24 hours a day, 7 days a week.


09

DO I HAVE TO TELL YOU BEFORE I LEAVE?

Yes, please tell us 2 weeks before you leave.


10

CAN YOU HELP ARRANGE REMOVALS?

Yes. We do not operate our own removals service but we can recommend independent and professional removal contractors:.

Pauls Moves, Tel: 01483 456865

A.I.M. Removals and Deliveries, Tel: 01483 456865, www.aimremovals.co.uk.

Or call us for more information.


11

STILL HAVE QUESTIONS?

Just call us within business hours Monday -Friday 8am-5pm (or by appointment),

FREEPHONE 01483 456865

or +44 483 456 865 from abroad